United changes policy, crew can't displace seated passengers

  • United changes policy, crew can't displace seated passengers

United changes policy, crew can't displace seated passengers

Dao's lawyer said in a news conference Thursday that the Kentucky physician and father of five will need reconstructive surgery to fix a broken nose and two knocked-out teeth. A spokesperson for the airline confirms that United has updated its policy "to make sure crews traveling on our aircraft are booked at least 60 minutes prior to departure".

United Airlines and the city of Chicago have agreed to preserve evidence related to the incident where a passenger was violently dragged off an overbooked flight, according to a lawyer.

CNN reported on Saturday that crew members and staff taking a United flight to get to another city for work will be required to check in one hour before departure.

Videos taken by other passengers show a now-suspended security officer with the Chicago Department of Aviation leaning over to grab Dao and pulling him up.

A video of the incident went viral on all social media platforms, prompting the concern to initiate a wide-scale apology, hoping to save what is left of their public image. While people overwhelmingly chose American over United when conditions were the same, small adjustments in the flights gave United much better odds.

In an unrelated incident, a United passenger complained that a scorpion stung him during a flight from Texas, also on Sunday. Later, Munoz offered a more emphatic mea culpa, saying: "No one should ever be mistreated this way".

Bumping passengers is permitted by the US Department of Transportation as long as airlines provide some compensation - typically a voucher for future purchase - and a seat on a later flight.

The change will allow employees to bump passengers, if necessary, in the gate area to avoid what happened on Dr Dao's flight: forcing passengers to leave their seats after they already boarded the airplane, said Maggie Schmerin, a United spokeswoman.

In a statement issued immediately after Thursday's news conference, United insisted that Munoz and the airline called Dao numerous times to apologize.

But Demetrio said neither Dao nor his family had heard from United.

Pepper said her father and mother had been traveling from California to Louisville, Kentucky, and had caught a connecting flight at O'Hare.